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Privacy Policy For Your super26 Account

Our Privacy Policy explains how we collect, use and protect the details connected with your super26 account, including phone verification, wallet status and payment receipts.

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super26 Privacy Policy For Your super26 Account
CONTACT ROUTES

Get Privacy Policy Help Directly

A clear contact route matters when your account record or payment receipt needs attention. Our support path is available every day from 09:00 to 23:00 Western Indonesia Time through the contact channel shown on the super26 site. Tell us whether your request concerns phone verification, a wallet status, a cookie choice or a copy of your personal data. We may ask for account details to locate the record, but never send your password or full payment credentials in a support message.

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Account privacy

Ask us to access, correct or explain personal details linked with your account. Include your registered phone number and the request type so we can locate the right record without asking you to repeat sensitive payment information.

Wallet records

If a DANA, OVO, GoPay or QRIS receipt is attached to the wrong account record, contact support with the transaction reference and date. We use those details to check status while keeping your wallet PIN and password private.

Security concerns

Tell us promptly if a login, phone verification event or device session looks unfamiliar. We can review the account path, explain the next verification step and help protect access without requesting your full password through chat.

HANDLING DETAILS

Six Practical Privacy Policy Commitments

We keep this Privacy Policy practical by connecting each data use to an account action you can recognise.

Data collection

We collect account details you submit, such as your phone number, plus operational records created when you log in, request phone verification or contact support. We limit collection to details needed for account access, payment tracing, security and legal duties.

Cookie controls

Cookies and similar browser storage can keep a session choice or help us understand whether a page loads correctly on your device. You can manage browser permissions or clear stored data, although clearing it may require another login.

Account security

Phone verification, session checks and device signals help us identify unusual access. We will not ask for your password through a support conversation. If a session seems unfamiliar, contact us using the site contact route and follow the requested account check.

Payment records

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity, we may retain a reference, amount status and timing needed to match your account. We do not need your wallet PIN to check a receipt or payment state.

Retention period

We retain account, support and transaction records only for as long as needed for the stated purpose, security investigations, dispute handling or legal duties. When a record no longer needs to be kept, our handling follows the applicable removal process.

Your requests

You can ask for a copy, correction or explanation of personal data connected with your account. Send the request through support, identify the registered phone number and describe the change. We may verify ownership before acting on the request.

Privacy Policy Answers For super26

These Privacy Policy answers address the account and device questions we hear most often from people in Indonesia. They explain what to send, what we record and how to reach us when a privacy request overlaps with login or wallet activity. If your situation is not listed, use the support route above and describe the specific record you want us to check.

The super26 Privacy Policy covers account details, phone verification, browser and device records, support messages, cookies and payment references. It explains why we use each category, how we protect access and how you can request a copy, correction or removal where local law permits.

Contact us through the site support channel between 09:00 and 23:00 Western Indonesia Time. Include your registered phone number and ask for an account data request. We may verify that you control the account before sharing records or making a change.

Yes. The Privacy Policy covers payment references connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity. We may use a reference, status and timing to match a cashier event, but you should never send us a wallet PIN or password.

Device type, browser signals and session timing help us investigate unusual access and keep the account path connected to the right session. These records can also show whether a page loaded correctly. You can clear browser storage, but you may need to log in again.

You can request a correction when an account detail is inaccurate or outdated. Send the request through support with your registered phone number and the detail to change. We may ask for an ownership check, and some transaction records may need to remain for legal duties.

We keep account, support and payment records for the period needed for the stated service purpose, security checks, disputes or legal duties. The exact period can differ by record type and local requirements. You can ask support why a particular record remains stored.

The Privacy Policy is written for account and data handling questions connected with Indonesia, but access and eligibility depends on local law. If you are unsure whether an account action is available in your location, contact support before submitting personal or payment details.

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