Reference

Legal terms for your super26 account

super26 sets out how Legal access, account checks and payment records work before you enter the lobby.

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super26 Legal terms for your super26 account
CONTACT ROUTES

Three ways to raise a Legal question

A clear contact route helps when you need an explanation of Legal wording, an account correction or a record connected with your wallet activity. We separate policy questions from cashier checks so your request reaches the right internal path. Keep your account details ready, but never send a password or one-time verification code. If you are in Makassar or elsewhere in Indonesia, the same policy contact paths apply where local law permits.

Team online

Policy desk

Ask about Legal terms, access wording or a clause connected with your account. Include the section name and your registered phone number so we can identify the relevant account path without asking for your password.

Account help

Use the account help route when phone verification, login access or a personal detail needs correction. We check the account step first, then explain what information is needed before any change can be considered.

Cashier records

For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account question, choose the cashier records path. Share the payment reference and status shown in your account so we can match the request safely.

DATA PRACTICES

How we handle Legal requests

Legal handling is tied to practical account records rather than broad claims. We use the details needed to operate access, verify account steps, match payment references and respond to policy requests.

Account data

We use your registered phone number and account details to connect a Legal request with the correct record. Phone verification may be required before access, and we ask only for details needed to handle the stated account issue.

Payment records

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references can help us trace a cashier status. We use the reference shown in your account rather than requesting your wallet password or one-time code.

Cookies

Cookies can keep your selected session and help the site remember the account path you are using. They do not replace phone verification, and changing browser settings may require you to repeat an access step.

Account security

We treat phone verification, login details and payment references as separate account safeguards. If a request appears unusual, we may pause the change and ask you to confirm ownership through the account help path.

Record retention

We retain account, policy and payment records for the period needed to operate the service, address disputes and meet applicable Legal duties. The period can depend on the record type and the law that applies to your account.

Change requests

To request a correction, access copy or deletion assessment, send the relevant account detail through the policy desk. Tell us what should change and why; we will explain any identity check or Legal limit before acting.

Answers before you open an account

These Legal answers cover the questions we expect before an Indonesian customer proceeds with account access. They explain jurisdiction, account data, payment records, cookies and the practical route for requesting a change. If your situation is not covered, use the policy desk and include the relevant account step or payment reference. We can then point you to the wording that applies where local law permits.

The Legal page covers account access, phone verification, payment records, cookies, security, retention and requests to change personal details. It also explains that access depends on local law. Read the applicable wording before opening an account or using DANA, OVO, GoPay or QRIS.

Yes. Access depends on local law, and the relevant conditions apply where local law permits. Your location and account circumstances can affect eligibility, so check the Legal wording before you complete phone verification or continue to the lobby.

Phone verification helps connect the account to the person requesting access and protects changes to account details. We may require it before account access or before handling a sensitive request. Do not send your password or one-time verification code to support.

A DANA or QRIS reference may be used to match a cashier status with your account. We use the payment reference and status shown in your account for the request. Wallet credentials are not needed to explain a Legal or payment-record question.

Yes, where local law permits. Send a correction request through the policy desk with the account detail that needs changing and the reason. We may confirm account ownership through the account help path before updating or assessing the request.

We keep records for the period needed to operate account access, address disputes and meet applicable Legal duties. Retention can differ by record type, including phone verification, policy requests and payment references from GoPay, OVO or bank transfer.

Use the policy desk and name the Legal section or clause you want explained. Include your registered phone number, but never include a password or one-time code. For a cashier matter, choose the cashier records path and provide the displayed payment reference.

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